You see what is in the queue, what is being worked on and where the plan stops. Support is month to month after onboarding unless a larger scope states an initial term.
You and UltraLabs agree priorities. We work the active item or workstream rather than starting several jobs and finishing none. The month closes with a plain record of what changed. Work outside the plan is identified before it consumes the queue and quoted separately where needed.
The plan boundary is explicit. Care is intentionally small and does not pretend to include feature development. Larger plans buy a broader queue and faster stated responses. We do not sell an unspecified bundle of hours and leave you to guess what it covers.
Standard plans cover UK working days. Peak-trading or out-of-hours cover is arranged and priced separately rather than implied.
Quoted separately from project work
Per month
From £399From $525
Monitoring, routine technical care and platform updates, plus small edits to text and images already on the site. New pages and substantial feature development are quoted as project work.
Starting price
Per month
From £1,250From $1,650
A live improvement programme on one site. You set the priorities each month, we work the queue in order, and the month closes with what changed and what it did.
Starting price
Per month
From £3,000From $4,000
Continuous delivery across an agreed portfolio, with planning ahead of the work rather than a queue you have to keep feeding.
Starting price
Plans are month to month after onboarding, or on a stated initial term where the scope is larger. What each plan is responsible for is set out in writing before the first month.
Yes, and most support work here is on stores built elsewhere. It starts with a review of the theme, the apps and the integrations so the first month is not spent discovering the store at your expense.
A quiet month is a good month: the routine maintenance still runs and the queue is used for the improvements nobody has had time to ask for. If quiet months become the pattern, we will say so and suggest a smaller plan rather than keep billing for one you have outgrown in the other direction.
Yes, subject to the notice in the agreement. A plan that cannot be paused when a business is quiet is a plan designed for the supplier, and it produces exactly the resentment you would expect.
Standard plans cover UK working days. Cover outside them, including peak trading, is arranged separately and priced separately, because pretending otherwise only becomes a problem on the one weekend it matters.
The list of work nobody has reached is the quickest way to see whether a plan is worthwhile and which one fits.
