In eCommerce, customer feedback is critical for building trust and improving products. Manually collecting reviews can be time-consuming, but Shopify apps make it easy to automate this process. Here’s a quick overview of the top tools:
- Judge.me: Affordable with a free plan, offers unlimited reviews, photo/video reviews, and fast customer support.
- Loox: Focuses on photo reviews and Instagram integration, starting at $9.99/month.
- Yotpo: Advanced analytics and AI-driven review requests, free plan available.
- Stamped.io: Gathers reviews and user-generated content (UGC), includes NPS surveys, starts at $23/month.
- Okendo: Tailored plans for different business sizes, includes attribute-based reviews, starting at $29/month.
- Fera.ai: AI-powered review collection, rewards for reviews, starts at $49/month.
- Reviewbit: Limited information available.
Quick Comparison
| App | Key Features | Starting Price | Best For |
|---|---|---|---|
| Judge.me | Unlimited reviews, widgets, SEO tools | Free plan | Small stores needing affordable tools |
| Loox | Photo reviews, Instagram integration | $9.99/month | Visual-focused stores |
| Yotpo | Advanced analytics, AI-driven insights | Free plan | Larger stores needing analytics |
| Stamped.io | UGC, NPS surveys, rewards | $23/month | Mid-sized stores |
| Okendo | Attribute-based reviews, segmentation | $29/month | Premium brands |
| Fera.ai | AI moderation, rewards, A/B testing | $49/month | Conversion-focused stores |
Choose based on your store's size, budget, and feedback goals. Many apps offer free trials, so test them to find the best fit.
1. Judge.me
Judge.me is a review app used by over 500,000 stores, helping generate 35 million reviews, $53 billion in sales, and 14.5 million discount codes.
The app simplifies collecting feedback by automating review requests through queued emails. It also integrates with more than 100 third-party tools, making it easy to display social proof across your store. Their customer support team is known for speed and quality, with an average response time of 40 seconds and a flawless 5.0 rating from over 40,000 reviews.
As Norolan.com shares, "Works like a charm. About every fifth customer of ours leaves a review, which is amazing. Customer support is the best you can imagine, they'll do anything you may ask what comes to placing or styling the widgets. Been loving Judge.me for years and also recommended it to various other e-commerce businesses."
Pricing
| Plan | Monthly Cost | Key Features |
|---|---|---|
| Forever Free | $0 | Unlimited reviews and basic social proof tools |
| Awesome | $15/month | Access to all features with no extra scaling fees |
Judge.me combines automation with highly-rated support, making it a go-to choice for Shopify merchants looking to drive customer engagement and grow their review base. Up next, take a look at Loox for more automation options.
2. Loox
Loox provides Shopify store owners with a tool designed to encourage photo reviews. These reviews help highlight genuine product experiences and build customer trust. Up next: a look at Yotpo and its features for automating feedback collection.
3. Yotpo
Yotpo is a tool designed to simplify customer feedback collection for Shopify stores. It uses an automated system to request reviews from customers at just the right time after a purchase, encouraging more reviews.
The platform adjusts the timing of its review requests based on customer behavior, ensuring messages are sent when engagement is highest. It gathers reviews from various channels, including product pages, Google Shopping, social media, and email, making it easy to align feedback with your marketing efforts.
Yotpo also provides options to customize how reviews are displayed. Features like photo reviews and dynamic carousels help showcase customer testimonials effectively.
Pricing is tiered, starting with a free plan for basic review collection. More advanced features, like enhanced automation and analytics, are available in higher-tier plans. For specific pricing details, you'll need to check directly with Yotpo.
The platform is designed with mobile users in mind, ensuring reviews can be collected smoothly on any device.
Next, let’s take a look at how Stamped.io approaches automated feedback collection.
4. Stamped.io
Stamped.io is an automation tool designed to gather customer reviews and user-generated content (UGC), helping brands build trust by showcasing customer experiences through photos, videos, and written feedback.
The platform simplifies the process by automatically requesting and collecting various types of reviews. This creates compelling social proof that can influence potential buyers. Additionally, its NPS surveys provide merchants with deeper insights into customer satisfaction, which can be used to refine products and services.
"Stamped is a huge asset to our company. The amount of UGC in the form of photos, videos and reviews that we receive is invaluable. These assets ease the barrier of entry for potential buyers and aid in converting them into paying customers." - Amber Glassman, Founder of Bryan Anthonys
With smart integrations, Stamped.io ensures reviews are displayed at critical points in the customer journey, keeping feedback visible and impactful. These integrations deliver insights while making it easy to showcase reviews where they matter most.
Stamped.io also offers analytics tools that help merchants monitor how well they’re collecting reviews. This data allows store owners to adjust their strategies and improve their approach based on measurable results.
sbb-itb-ef7f41b
5. Okendo
Okendo offers pricing plans designed to grow alongside your business. The platform simplifies feedback collection with automated tools and provides options tailored to different business sizes. Here's a breakdown of their plans:
| Plan Level | Monthly Cost | Best For | Key Features |
|---|---|---|---|
| Essential | $29 | Small stores (<500 orders/month) | Collecting reviews and using basic email templates |
| Growth | $299 | Mid-sized stores (500-2000 orders/month) | Advanced automation tools and A/B testing capabilities |
| Enterprise | Custom | Large stores (2000+ orders/month) | Fully customizable features and dedicated support |
With these plans, Okendo makes it easier for businesses of all sizes to manage reviews efficiently.
6. Fera.ai
Fera.ai is a review management tool designed to simplify how businesses handle customer feedback. Rated 4.95/5 by thousands of Shopify merchants, it automates collecting photo, video, and text reviews, distributes discounts and rewards to reviewers, and connects seamlessly with over 45 other apps.
Key Features
| Feature Category | Details |
|---|---|
| Review Types | Photo, Video, Text |
| Automation Tools | AI Moderation, Smart Responses, Review Scheduling |
| Incentives | Automated Discounts, Reward Distribution |
| Integration | Connects with 45+ Apps |
Fera.ai’s automation tools take care of everything - from sending review requests to moderating responses - allowing business owners to focus on running their store. With over 90% of shoppers reading reviews before buying, Fera.ai ensures businesses can easily collect and showcase verified customer feedback across their site.
The app's user-friendly setup, AI-powered moderation, and smart response suggestions make managing reviews simple while generating high-quality feedback with little effort.
7. Reviewbit
At this time, there isn't enough verified information about Reviewbit's pricing, features, or functionality to provide a detailed evaluation.
If you're looking for reliable tools to automate customer feedback, consider the apps mentioned earlier. These options come with well-documented features and proven performance. For more personalized recommendations, reaching out to eCommerce experts can be a helpful step.
While Reviewbit remains an unknown, the previously discussed apps provide dependable solutions for streamlining feedback collection.
App Features and Pricing Comparison
Here’s a quick look at the features and pricing of six feedback automation apps designed for Shopify stores. Use this overview to help narrow down the best option for your needs.
| App | Key Features | Starting Price | Best For |
|---|---|---|---|
| Judge.me | - Photo/video reviews - Review widgets - Automated review requests - SEO tools - Review moderation |
Free plan available Premium: $15/month |
Small to medium stores looking for an affordable and dependable choice |
| Loox | - Photo-heavy reviews - Instagram integration - AI-enhanced review displays - Multilingual support - Customizable email templates |
$9.99/month | Stores prioritizing visually driven product reviews |
| Yotpo | - Advanced review analytics - AI-driven insights - User-generated content tools - Community Q&A - Rich snippets |
Free plan available Growth: $19/month |
Larger stores needing in-depth analytics and insights |
| Stamped.io | - NPS surveys - Review reminders - Rewards for reviews - Syndication options - Visual marketing tools |
$23/month | Stores aiming for detailed feedback and customer engagement metrics |
| Okendo | - Attribute-based reviews - Customer profiles - Verified reviews - Advanced segmentation - Customizable displays |
$29/month | Premium brands focused on in-depth customer insights |
| Fera.ai | - Smart review requests - Review carousels - A/B testing - Social proof displays - Conversion-focused tools |
$49/month | Stores aiming to improve conversion rates |
Each app offers unique strengths, depending on factors like order volume, integration needs, support quality, and customization options. Many apps use tiered pricing, with added features or enterprise options available for higher-volume stores.
Note: Pricing is accurate as of March 2025. Check with vendors for the latest details.
Which App Should You Choose?
Pick a feedback automation app that matches your store's specific needs and growth stage.
- For small businesses, Judge.me offers a free plan that covers basic feedback automation without adding financial pressure.
- For visually-driven products like fashion, home decor, or beauty, look for apps that highlight customer photos to showcase your items effectively.
- Mid-sized stores should explore platforms with advanced analytics and tools for boosting customer engagement.
- Premium brands can benefit from apps that provide in-depth insights into key product details.
- High-volume stores need apps with strong testing features and efficient review request systems to handle larger customer bases.
When choosing, keep these factors in mind:
- Budget fit: Pick an app that aligns with your financial situation but also supports future growth.
- Industry match: Go for a solution with features that suit your product type and customer interaction goals.
- Integration: Make sure the app integrates seamlessly with your existing tools and workflows.
- Support: Check the quality of technical support to ensure it meets your team’s needs.
Always use free trials to test how well the app works for your business before making a commitment.